IT Support Engineer (junior)

This is a full-time hybrid role for a Junior internal IT Support Engineer at HSO. The role is located in Rotterdam or Veenendaal, with the flexibility for some work from home. The Junior IT Support Engineer will the first point of contact for technical support, system administration, troubleshooting, and help desk support on a daily basis.  

What will you do

• Act as the first point of contact for internal users (colleagues), providing technical support via phone, email, and ticketing systems; 

• Troubleshoot and resolve hardware and software issues; 

• Support onboarding and offboarding processes, including preparing laptops, accounts, and access rights; 

• Monitor and manage IT assets and maintain accurate inventory records; 

• Align on a daily basis with your peers, and on a weekly basis with the broader NL-IT team; 

• Participate in challenging local and global changes and internal IT projects (e.g. tenant migrations, office renovations, and cybersecurity initiatives). 

About the team 

In addition to being part of the local IT team of HSO Netherlands, you will also join HSO's global IT team, called Group IT. Together, we ensure the continuity of our entire IT infrastructure as well as the support of individual end users. Within this team of seasoned experts across various disciplines, you can count on excellent support and numerous opportunities for development. 

What you bring to the role 

• Bachelor's degree in Business & IT, Computer Science, or a related field 

• Strong English language skills, and speaking Dutch is a bonus 

• Certifications in relevant IT areas, preferably related to Microsoft products 

• Technical Support and Information Technology skills 

• Troubleshooting and System Administration skills 

• Strong problem-solving and communication skills

Benefits and About HSO  
Working at HSO is challenging, and we believe in rewarding you well. Along with a competitive salary, we offer:  

• An annual bonus based on company, team, and individual performance, along with a permanent contract;  
• Hybrid working options: from home, at the office (Rotterdam, Veenendaal), or even during a Workation;  

• EUR 65 net vitality budget—we value health and provide a safe workspace both in-office and remote;  

• Travel reimbursement at 23 cents per kilometer;   

• Participation in a bike lease plan;  

• 25 vacation days, with the option to increase to 35 days;   

• BeFrank pension plan;  

• A commitment to lifelong learning: from day one, you’ll have an onboarding program and a personal study budget for professional development. And a GoodHabitz account, an online training tool for personal growth.  

Why HSO 
HSO is the first full-service Microsoft Partner in the Netherlands. Alongside over 2,500 talented employees across Europe, Asia, and North America, we support industrial companies, retailers, financial and professional services, and public institutions locally and internationally.  
HSO is always on the lookout for new talent. We continue to grow our global community and enjoy working with performance-driven individuals with an entrepreneurial spirit—professionals who constantly seek to learn and innovate.  

Freedom, Flexibility, and Fun  
You’ll work in an international setting with colleagues from diverse nationalities. We offer a flexible work week of 40, 36, or 32 hours, as we believe that work should fit your lifestyle. HSO employs professionals who enjoy their work and support one another. To keep our work enjoyable, we organize team outings, company parties, weekly summer gatherings on our rooftop terrace, various sports activities, and opportunities to contribute to Corporate Social Responsibility initiatives.  

Excited?   

Do you have any questions beforehand? Feel free to contact Jaap Menting at jmenting@hso.com.  

#LI-JM1