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These customers have chosen Dynamics 365 CRM
Manufacturing
The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
Financial Services
How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
Professional Services
People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
Retail & Distribution
We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
Public Sector
HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
Non-Profit
We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
What we do
HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
Business Applications
Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
Cloud Services
HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
Data & AI
We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
Our Solutions
HSO develops industry-specific solutions that leverage the latest cloud and AI technologies from Microsoft, accelerating our customers' digital transformation.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
Join HSO
Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
Life at HSO
We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
Graduate Programs
Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
HSO Academy
From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
Vacancies
Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
In times of economic uncertainty, many companies review and re-prioritise major investments, especially in IT. Although this is understandable, it also comes with risks, yet, quite often, not delivering on your major projects can create even more risk. When times get tough, it’s even more important to have insight and to carefully manage pipeline, opportunities, customer data and relations. Therefore CRM is a critical business system and every month delayed is a delay to improved sales performance and revenue growth.
Postponing your CRM project is a very bad strategic decision… In this blog I will explain why.
In times of uncertainty or disruption, insight is critical. You need to know which buttons you can press, where you can steer in order to optimize opportunity and sales management, customer journeys, and performance of campaigns. Modern CRM systems offer one version of the truth, enabling real time insights, reporting and fast decision making on business critical KPI’s.
Every month of delaying a CRM-project, you will delay the build of your pipeline, which will impact business in the long run, for sure. You won’t notice it straight away, but insufficient pipeline management will impact your business at a moment where probably you will need it more than ever.
Building a relationship and trust is even more relevant in times of economic uncertainty. Modern CRM systems help you to manage leads and opportunities and carefully curate the customer journey. It provides insight in customer behavior and interactions, helping teams to understand and serve the customer base, improving the overall customer experience. Letting customer focus slide is something any business simply cannot afford.
Postponing a CRM project may save costs on a short term, but it can actually increase costs on the long term. Modern customer engagement applications are able to automate a lot of manual and administrative tasks, including data management. Your teams can actually use their time much more effectively, creating more value – not having to worry about for example data entry or data quality.
A CRM system demands a certain level of discipline. Implementing it comes with standardizing, streamlining and smoothing of operations and processes. The outcome is a huge improvement in data quality and management, which is essential for effective collaboration, reporting and decision-making. All of which are essential in times of economic disruption.
Manage risks now – and prepare for future disruptions
Sure, implementing a CRM system also comes with risks and challenges. We know that change management is critical for successful user adoption and thus for a positive ROI. Technical challenges around integration with existing systems can be complex. And we often see data quality issues arising, for example around data migration, that demand for a careful audit process.
Yet, the outcome of improved sales performance must outweigh the cost and disruption of upgrading your CRM compatibility – and it is during the toughest of times where CRM becomes the greatest need.
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These customers have chosen Dynamics 365 CRM
At HSO we have a wide experience implementing CRM and Customer Engagement platforms. We have done it before, so we know how to mitigate risks and challenges and get your organization up to speed fast. If you are considering a CRM implementation or optimization, our teams are here to help and get you well prepared for any disruption.
Knowledge and best-practices
Let us help you get ready
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