Socitm and HSO Report: How local authorities can make better decisions under pressure
What leading councils are doing differently in 2026. And what you can learn from them
Every council invests in technology.
But not every council is getting value from it.
This research report helps you close that gap.
Based on direct input from senior Digital, Data and Technology leaders, it shows where technology delivers real, measurable impact and where it’s quietly creating cost, complexity or risk instead.
Inside, you’ll get a clearer, more grounded view of:
Where digital investment really pays off, from automation savings to AI-led improvements in service delivery
Why some “cost-saving” programmes increase spend. And how to avoid the traps
What’s stopping councils from scaling efficiency, even when the technology already exists
How to make better supplier and platform decisions (based on what peers have learned the hard way)
What good looks like in 2026. From modernisation to data, governance and long-term value
You’ll also see how other authorities approach the same decisions you’re facing right now, giving you practical insight you can use immediately.
No theory. No generic advice. Just what’s working, what isn’t, and why.
Download the report to make more confident, better-informed decisions about where technology should (and shouldn’t) take you next.