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Microsoft Incentives Coordinator
About HSOHSO is a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specializing in sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. We’ve won several prestigious awards over the last few years, including being voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running. This year, we are also proud to have been named the D365 Finance Microsoft Partner of the Year and Finalist for D365 Sales & Marketing.HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care — about adding value to our customers, delivering what we say we will, striving to improve ourselves, being inclusive, and having fun.The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.PURPOSE OF THE ROLEAs Microsoft Incentives Coordinator, you will play a key role in supporting HSO’s commercial success by managing and optimizing the administration of Microsoft incentive and licensing programs. You will ensure all incentive claims and licensing transactions are processed accurately, fully compliant with Microsoft’s requirements, and aligned to HSO’s sales and financial goals.Working closely with Sales, Finance, and Purchasing teams, you’ll take responsibility for tracking, claiming, and reconciling incentives, rebates, and licensing activities, ensuring HSO maximizes return on every eligible Microsoft program. You will also maintain accurate licensing records, support renewals, and help internal teams stay compliant with changing Microsoft licensing models.REPORTING LINEThis role reports to the Head of Sales Operations (or equivalent, depending on structure).JOB FUNCTION Collaborate with Finance and Purchasing teams to ensure timely invoicing, processing, and tracking of Microsoft incentives and licensing transactions. Stay up to date with Microsoft incentive and licensing programs, including guidelines, program updates, and eligibility criteria. Identify and manage all relevant incentive and licensing programs applicable to HSO’s business and market segment. Support the Sales and Account Management teams with accurate licensing information, renewals, and program guidance. Educate internal teams on Microsoft incentive programs and licensing changes to ensure full compliance and maximize potential benefits. Serve as the main point of contact for internal licensing and incentive queries. Prepare and submit accurate incentive claims and licensing reports within required deadlines, ensuring all documentation meets Microsoft audit requirements. Gather, validate, and maintain supporting data including sales records, customer agreements, and proof of execution. Monitor and track the status of claims and license renewals, proactively addressing discrepancies or missed opportunities. Build and maintain strong relationships with Microsoft representatives and Partner Account Managers. Work with Microsoft teams to resolve issues relating to claims, licensing eligibility, or program changes. Maintain detailed records of HSO’s licensing portfolio, including active subscriptions, renewals, and customer entitlements. Identify opportunities to improve the efficiency of incentive and licensing processes, reporting, and compliance management.