Senior D365 CE Consultant

About HSO:

HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. 

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. 

The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

Job Title: Senior Customer Engagement Functional Consultant 

Location: Hybrid working, Mainland UK based with travel to client sites as and when required.

Reports to: CE Services Director

Job Purpose:

The Dynamics CE Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post go-live support.

Key Responsibilities:

· To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle.

· Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software.

· Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client’s requirements.

· Working with Project managers to ensure activities are kept within budget/time constraints and delivered to agreed quality guidelines.

· The creation of high quality and sustainable client solutions and project documentation including support for testing activities.

· Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices and based on Microsoft Dynamics CE standards and supported configuration/customizations.

· Manage customer expectations regarding the solution whilst ensuring the maximum use is being made of the software.

· To provide 2nd level assistance to the support team in the evaluation and resolution of Dynamics CRM issues of a functional nature.

· To work closely with the CE Team Leader, Solution Lead, Project Managers and the Development Team.

· To work closely with HSO Dynamics CE Customers, to build relationships and provide a professional and quality service at all times.

· Knowledge base for end users and team members on implementations. This can be product knowledge or industry expertise.

· Deliver all consultancy and development work according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget.

· Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations.

· Meet and exceed customer expectations of business knowledge, skills and behaviour.

· Identify business/project risk and mitigate or communicate, as necessary.

· Work on own initiative and with minimal support if needed.

· Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

· Communicate progress updates to relevant parties both formally and informally.

· Lead customer focused solution playback sessions.

· Delivery of end-user training for clients.

· To carry out additional duties as may occur from time to time as instructed and agreed by your line manager or Director.

· Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and your Line Manager or Consultant Director.

Essential:

· A University graduate with relevant degree within a computing or business discipline.

· Minimum 2 Microsoft Dynamics CE Certifications.

· Strong technical acumen and understanding of Microsoft Dynamics CE from both a functional and technical perspective.

· Minimum 4 years of proven hands-on experience in CE Configuration, Customization, standard workflows, dashboards, forms, and views is a must.

· A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management.

· Knowledge and experience of Azure Dev Ops.

· Adept at leading requirement gathering workshops.

· Excellent presentation and demonstration skills.

· Business process mapping, modelling and documentation knowledge.

· Good understanding of implementation methodologies.

· Pre-sales experience.

Desirable:

· Knowledge of Dynamics 365 applications in addition to Sales, Marketing and Customer Service.

· Understanding of Power Platform and other areas of the Microsoft stack.

· Understanding of standard integrations from Office 365 to CE.

· Experience with Microsoft Flow and/or LogicApps.

· Experience in integrating Dynamics CE with Dynamics 365 For Finance & Operations or other legacy and third-party systems.

· Knowledge of other technologies which are complementary to the core Dynamics CE solution.

· Data Migration knowledge and experience of options and processes would be an advantage.

Key Competencies:

· Commercial & budget awareness.

· Client facing.

· Critical thinking and problem solving skills.

· Planning and organising.

· Decision-making.

· Communication skills.

· Influencing and leading.

· Delegation.

· Teamwork.

· Negotiation.

· Conflict management.

· Flexibility.

We offer competitive and equal pay which reflects the skills, experience and performance of the individual. Any reward package will be discussed honestly during the interview process.

Our people can earn performance-based bonuses and everyone benefits from paid holiday, private healthcare, private dental care, life assurance, pension, retail discounts and monthly wellbeing activities