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HSO International - Senior CI Consultant - D365 Supply Chain
Position: Senior CI Consultant - D365 Supply ChainDepartment: Global Managed ServicesVisa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands. What is your goal? You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives. Leading Microsoft Partner HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. HSO International At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/ Responsibilities:Deliver high-quality business and application support services to clients, focusing on supply chain processes within Dynamics 365.Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases.Perform root cause analysis and implement long-term resolutions to recurring issues.Design, test, document, and deploy functional and integration changes (RFCs).Support project handovers to GMS during UAT and Hyper Care phases.Continuously assess customer feedback to improve service quality and value.Communicate progress and updates clearly to internal and external stakeholders.Participate in pre-sales activities and advise clients on industry best practices.