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Project Manager / Service Delivery Manager
We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 31 offices across the Americas, Europe, Australia and Asia.HSO is a Gold Certified partner since 2002 and since 2006 has been a part of the Microsoft Dynamics Inner Circle, a prestige reserved for just 1% of Microsoft partners worldwide. Within HSO you’ll work with Microsoft Dynamics 365, Azure cloud platform and our unique, industry-specific solutions.Position Overview: We are looking for a Project Manager/ Service Delivery Manager to join our experienced product team. In this role you will work closely with cross-functional teams to build and/or implement solutions/services and be involved in the delivery to customers. If you have a minimum of 3 years' experience in Project management, experience working with Scrum, and a demonstrated ability to deliver complex, large-scale projects on time and within budget this is a job for you. You will: Lead and manage projects from initiation to completion, ensuring they are delivered on time, within scope, and on budget. Contribute to various projects and support our Service Delivery Management efforts. Utilize Scrum methodologies to manage project timelines and deliverables. Conduct project reporting and provide detailed updates on project and budget status. Engage with clients, manage expectations, and negotiate project requirements. Work on testing scenarios, write the scenarios but also conduct testing. Manage and be solely responsible for improvement boards and prospect customer’s boards. Make informed decisions and manage conflicts to ensure project success. Demonstrate flexibility and adaptability in managing project changes. Work on newsletters and other project updates documents, at end of each sprint. Be able to get into the bottom of the problem, understand even technical details in some situations, so you can successfully help in business analysis.