Taking a single view for a more unified experience
Providing an omni-channel retail experience plays an integral role when delivering customer convenience.
As a consumer, there’s nothing more frustrating than spending hours searching online for the perfect product; only to find it unavailable in-store. Or having to speak to multiple customer service agents within the same business, to solve one query. As such many retailers strive to offer a unified experience for the customer across all channels and to do so, a single view of stock is critical.
Having this single view of inventory across multiple sales channels provides a platform for complete stock transparency for customers, as well as improved internal efficiencies.
Other customer benefits include:
- Faster delivery
- Reduced instances of out of stock product
- The enablement of click and collect.