HSO and Dynamics 365 Contact Center
It doesn't matter whether you are already deeply rooted in the Microsoft ecosystem or use an existing contact center or CRM solution. Thanks to Azure Communication Services and the Power Platform, omnichannel functions, automation and AI-supported routing can be flexibly integrated into your existing IT landscape.
The benefits of a modern, AI-supported contact center are obvious: faster processes, better customer experiences and more efficient use of resources.
They are underpinned by Microsoft's own transformation in the support area. With Copilot in Dynamics 365 Customer Service, Microsoft was able to achieve 20% fewer misroutes, a 31% higher first-time resolution rate and up to 16% faster processing of chat requests. At the same time, support teams process up to more requests. These figures show: AI and automation are not a topic for the future - they are already delivering measurable success today.
Curious about how your company can benefit from this? There are various ways with HSO: from proof-of-concept projects and pilot applications in individual areas to company-wide implementation - we support you in using the solution strategically. Our approach ensures that you benefit from the added value quickly, without long implementation times.
It doesn't matter whether you are already deeply rooted in the Microsoft ecosystem or use an existing contact center or CRM solution. Thanks to Azure Communication Services and the Power Platform, omnichannel functions, automation and AI-supported routing can be flexibly integrated into your existing IT landscape. This means you can also introduce Microsoft CCaaS gradually without replacing existing systems.
Let's find out together how your company can best benefit from Microsoft CCaaS. Contact us for a personal consultation or a live demo and find out how you can make your customer service more efficient, intelligent and future-proof.