Chapter 2

Establishing strategic relationships with vendors

Kelly Services connects more than 1 million people with work opportunities via its global network, and partners with 90 of the Fortune 100 companies. Kozlov himself has been paying particular attention to building partnerships with the company’s strategic vendors. “Right from the start, I paid particular attention to building partnerships with our strategic vendors, which paid off during the implementations. We selected a new ATS platform and utilised its marketplace partners to build up a comprehensive front office suite. We partnered with several vendors to build our new country websites and job boards.”

As they began utilising new, more advanced tools in searching for and matching candidate profiles to job specifications, Kozlov recognised that the recruiters’ productivity notably increased. Some of the new tools use AI technology for sourcing candidates and finding better matches. For the back-office solution, the company partnered with HSO, where together they have jointly developed the core of the solution and are now rolling it out across the globe. “We established a strategic relationship, where we engage, share our strategies, and align roadmaps with HSO. So far, we have successfully delivered on all of our projects, and we look forward to continuing to work with them.”

From Kozlov’s perspective, it’s important to be on the same page as the vendor, and he noted that Kelly Services has regular meetings with HSO where the two exchange strategies, choose which directions they plan to go, and look for ways they can help each other.

"We established a strategic relationship in which we engaged, shared our strategies, and aligned roadmaps with HSO"

Alexandre Kozlov Head of International IT at Kelly Services