How 6 councils used technology to improve citizen service delivery

Technology enabled service is an aspiration and goal for many local government authorities. There’s a growing realisation that delivering positive outcomes for citizens is easier through the application of technology.

Arial view of a public space

Using technology, to drive positive outcomes

Enabling high-quality service delivery and cost-effective support is the ideal. And it should be achievable with today’s highly accessible and low-cost business applications. Yet most authorities find themselves in a tangle of legacy software, skill limitations, and platforms developed when times were very different. But things are changing, they’ve had to. Here’s why.

“The challenge for authority leaders is to not be frightened by new and different but be inquisitive about the technology supporting these different ways of working.”

Stephen Chandler Director of adult social services, Oxfordshire County Council