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Chapter 4

Connected Field Service:
The Ideal Solution

Microsoft Dynamics 365’s Field Service solution offers the answer to the most prominent challenges faced by service providers. It is a platform suitable for service management that focuses on planning, time-registration and resources, service delivery, inventory, guarantees, KPI’s and reports, customer and sub-contractor portals,mobility, SLA’s, routes, service contracts, RMA/RTV etc.

A Strategic Advantage

  • 1

    Optimize travel time

    Save onfuel and maintenance.

  • 2

    Increased capacity to handle moreservice calls

    You can handle morecalls per week increasingturnover and lowering costs.

  • 3

    Decrease your ecological footprint

    Less pollution by way of moreefficient routes and less use ofpaper.

  • 4

    Predict arrival times of engineersmore efficiently

    Prevent wastedtime, increase customer satisfactionand handle exceptions in realtime.

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