Chapter 6

Embrace Change, Harness Digital, and Boost Your Agility

Perhaps the most eye-opening finding from this year’s Agility Assessment is the significant agility drop – or at least perceived agility drop – among manufacturing organisations. Whereas last year, 74% of manufacturers rated themselves as “extremely” or “highly agile”, this year we saw just 47% say the same – a slide of 27% in just 12 months. The interesting detail is that this reflects many of the conversations we are having with our customers. A common theme we are finding is that many manufacturers have the desire to streamline their ways of working to become more efficient – a reality that feeds into the overall agility puzzle.

Now, the concept of Digital Transformation is linked very closely with streamlining and the associated efficiency and agility gains. But many organisations simply don’t know where to begin. Mention “Digital Transformation” and it is often the case that a lot of companies will tell you they are not in a position to embark on a lengthy, expensive journey. But the bottom line is that streamlining working practices through Digital Transformation doesn’t necessarily require a large investment and years of effort; as we’ve proved time and time again with our customers.

When it comes to being agile, start by looking at what processes you’re able to automate. Realising agility gains can begin with something as simple as replacing a spreadsheet with a digital solution, one that significantly reduces the need for human involvement. This kind of Digital Transformation is quick and cost-effective to implement and will bring immediate benefits. Something else we are hearing a lot from our customers is how they struggle to harness the power of all the data they are collecting. While it’s admirable that they are focusing on data and capturing as much as possible, the reality is the whole process can be for nothing if no valuable insights are being obtained.

One of the keys when it comes to taking advantage of data is making it both meaningful to and accessible to the people who will reap the biggest rewards from it – often your shop floor personnel. Start by asking these individuals and teams what kinds of data they could benefit from and understand how they could potentially use it. These conversations are so important, yet they sometimes do not happen. When they do, we often see specific requests from the shop floor which can be facilitated quickly and cost-effectively, and which bring significant benefits in terms of efficiency, agility and productivity.

By automating manual processes and properly leveraging the data you have, your organisation can start realising agility gains right away, with very little in the way of capital investment.

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How we help manufacturing companies moving forward

What sets HSO apart

HSO is a Business Transformation Partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform how people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. Large enough to serve, small enough to care.

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Consistent Global Delivery Capabilities

HSO offers global delivery capabilities alongside 24/7 managed services to expedite business transformations for multinational corporations. Our unified global delivery methodology and template approach ensure consistent implementations worldwide, enabling cost-effective solutions with predictable outcomes.

100% Microsoft Focus

HSO is a full service Microsoft Partner, having achieved all six Microsoft Cloud Partner Program Solution Designations, with each designation being anchored on the Microsoft Cloud: Business Applications, Data & AI (Azure), Digital App & Innovation (Azure), Infrastructure (Azure), Modern Work, and Security.

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HSO Academy is an integral part of the HSO culture for the further development, continuous improvement and certification of HSO employees. We invest in our people with ongoing training programs, delivering the most impact on your business.

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HSO develops solutions for our customers that leverage the latest cloud and AI technologies from Microsoft. Our industry-focused products address the vertical and horizontal needs of the markets we operate in, accelerating our customers' digital transformation and enabling them to become digital leaders in their industry.

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