Seamless experience, omni-channel support

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Customer Service

Do you want to increase the efficiency of your customer service? Today’s customers are highly demanding and want to be kept informed through multiple channels. They expect instant insight into the status of their issues: online through a self-service portal, over the phone through your call center or on a mobile app.

The information provided and overall experience has to be consistent across all channels and exceed customer expectations. Differentiating your customer service will give you a better idea of your customers’ needs and allow you to turn your customers into brand ambassadors.

This is where HSO can help. 

A consistent customer experience across all channels

Dynamics 365 for Customer Service allows you to provide your service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data, including orders, complaints, queries, history, purchasing behavior, etc., from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, but also enables you to communicate with your customers in a more personal and consistent manner, allowing you to analyze customer data and anticipate possible customer needs.

Be relevant and proactive

The cloud-based Customer Service solution will help you improve the customer experience by using built-in intelligence and predefined service processes across multiple channels (omni-channel). Interactive dashboards and data visualizations provide your employees with instant insight into customer behavior, allowing them to proactively tap into trends and identify sales opportunities at an early stage.



Self-service portals

The use of this platform will not only make your organization more efficient, it will also offer opportunities to provide your customers and suppliers access to self-service portals.

Through these portals, they can quickly and easily obtain knowledge from a knowledge base such as a FAQ list, allow them to get in touch with other customers and/or users in the community, or communicate with your company directly.

The Dynamics 365 for Customer Service app empowers you to permanently exceed your customers’ expectations by using predictable data, allowing you to build stronger customer relationships and offer excellent service.

Want to find out more about Microsoft’s Dynamics 365 for Customer Service app? Get in touch with one of our experts.