Support & Maintenance

Businesses and processes are always subject to change. Teams evolve, employees come and go. Regardless of your in-house capability, HSO has the skills and knowledge to ensure your investment can deliver business results. We offer a wide range of application management services from tracking patches to fully outsourced management of your Microsoft Dynamics solution.

HSO's Global Managed Services can help proactively support your business critical applications. With 24/7 service across different time zones, our team is always available to support you. Our service specialists enable our customers to work care-free, enabling them to focus on their core business and stay on top in an ever-changing world.

Proactive Support

HSO provides a seamless support and services experience across borders 24 hours a day, 7 days a week. Besides handling all support activities, the Global Managed Services team also takes responsibility for the support of roll-outs of new releases, proactive and solution-minded support, operational support, as well as 1st, 2nd and 3rd line incident management.

The benefits for your organization include:

  • Direct access to 24/7 support of your business applications
  • 24/7 proactive & predictive monitoring services
  • Prevent & reduce risks such as downtime of business critical applications
  • Outsourcing of functional & technical application management
  • Support with the roll-out of new releases
  • Proactive and solution-minded 1st - line incident management
  • Easy access to support registration tool
  • Strong partnership with Microsoft
  • Support of Competence Centers

Want to learn more about HSO Global Managed Services? Download our HSO Global Managed Services fact sheet or contact us today.

     

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