Managed Services (Support) Consultant

Position Summary:

HSO is seeking an experienced Microsoft Dynamics AX/365 for Operations and Finance Consultant to assist and support our customers' Microsoft Dynamics AX/D365 applications in a post Go-Live environment.  This includes reactive and proactive services. The consultant will work directly with customers to solve current problems, proactively review systems, educate and train end-users and be a trusted advisor in a consultative role.  

Minimum Requirements:

  • Minimum of two years of Microsoft Dynamics AX/D365 Experience.
  • At least one full implementation cycle of Microsoft Dynamics AX/D365 Experience.
  • Must be knowledgeable with multiple versions of AX. 
  • Must have a logical mind set and the ability to troubleshoot and resolve complex issues.
  • Must be a Subject Matter Expert in at least one of the core modules.
  • Must have a “can do” and self-starter mindset.
  • Excellent communication, planning, customer relationship and organization skills.
  • Bachelor's degree in Business, Operations Management, Information Technology or related field.
  • Three years of business and consulting experience.
  • Able to travel up to 30%.

Desired Qualifications: 

  • Technical knowledge including SQL Server, Performance investigation, SSRS reports.
  • Microsoft AX Manufacturing/Production knowledge would be a distinct advantage.
  • Microsoft AX Trade and Logistics, Finance, Projects, Service Management knowledge.

Responsibilities:

  • Ensure Customer Satisfaction.
  • Provide prompt and professional 2nd and 3rd level support according to our SLA's and support contracts.
  • Log and own incident calls using the HSO support desk system.
  • Ensure all support calls are effectively managed with minimum disruption to the client.
  • Respond and resolve support issues within agreed timeframes.
  • Review, react and resolve issues reported via real time monitoring alerts.
  • Create, design and test high qualify Functional Design documents for development teams.
  • Test HSO AX developments/fixes before delivering to customers.
  • Communicate effectively in all mediums and to all levels within the organization.
  • Train and educate customers either remotely or onsite within SME core area.
  • Assist Delivery Director with internal and customer facing projects.

Additional Information:

  • Ability to manage time and budget, establish priorities.
  • English: Fluent written and spoken.
  • U.S. legal employment status
  • Must possess a valid U.S. Driver’s License.
  • Full-time, virtual office position based in North America.


To apply for this position, submit your resume to:
 careers@hso.com

 

Return to all Careers

_____________________________________________________________________________________________________

About HSO North America

HSO is a leading provider of innovative enterprise business solutions that improve the results of our clients. Founded in 1989, HSO specializes in implementing, integrating, optimizing and maintaining enterprise solutions based on Microsoft Dynamics AX, CRM and Office365. We work with multinational enterprises in the following industries:  Retail, Equipment Rental, Field Services, Energy, Oil & Gas, Professional Services and Manufacturing

HSO is an Equal Opportunity Employer. We promote equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status.