Keeping your Microsoft Dynamics system running is critical to your business.
Your BREP (Microsoft Business Ready Enhancement Plan), provides valuable information and updates, but it may not be providing all the support you need, including technical support - on demand, 24/7.
HSO enjoys unrivalled customer satisfaction that's led to us to be named the most customer-focused Microsoft Partner.
- Guaranteed Response Times - Based on SLA's (Service Level Agreements), and the severity of the issue.
- Dedicated Support Resource - HSO has dedicated application and technical resources who know your business, support history and your staff inside out.
- Application Support - Includes your Microsoft Dynamic AX solution and related technologies.
- Technical & SQL Support - On demand, when you need it.
- Preventative Maintenance - HSO Customer Service staff ensure that the preventative maintenance tasks and processes are performed on a consistent schedule.
Our Managed Service will:
- Perform an assessment to determine the current usage of your system.
- Create a customised SLA (Service Level Agreement).
- Grant access to the HSO online support management portal for submitting and tracking requests.
- Provide quarterly reports of support issues and performance against SLA.