Let HSO provide you with first class support so you can focus on challenges of change
HSO has expanded its existing support & managed services operation, with the introduction of a 24 hour, 7 days per week global support desk.
Previously, access to Dynamics support & managed services outside of normal business hours was focused on system down incident escalation or pre-arranged standby services. The existing support service capabilities have been extended with the introduction of a 24 hour proactive global Central Service Desk offering, available whenever customers need access to the service.
The introduction of a 24 hour Dynamics support & managed service has primarily been driven by requests for extended support from our Retail and Wholesale sector customers. For these customers, it is crucial that their mission-critical systems are always available. In recent years, HSO has seen a large increase in the number of international customers it supports, with users across the world requiring access to support services no matter the time or day. HSO continues to provide high quality, relevant and proactive support to its customers with the expansion of these services.
HSO has consciously decided not to use the ‘follow-the-sun’ principle and instead set up a dedicated 24 hour support team for customers who require a single point of co-ordination and response, eliminating inefficiencies associated with incident handling exchanges between internal operations. The Central Service Desk operation will offer a range of complimentary support services including assistance with the rolling out of new software releases and the provision of proactive and corrective incident support. In addition, the Central Service Desk can be optionally used as the first point of contact for clients with operations across the globe.
These new services are available for HSO’s full portfolio of solutions, including Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics 365, Office 365 and BI solutions.