Privacy Policy

1.1 General information

HSO United Kingdom is responsible for the processing of personal information as stated in this Privacy Policy.

Contact details:

  • 1st Floor
  • 100 Brook Drive
  • Green Park
  • Reading
  • RG2 6UJ
  • +44 (0) 20 3128 7767

1.2 Personal information that HSO processes

HSO processes personal information because you make use of our services and/or because you provided us with it.

HSO processes the following types of personal information:

  • First and last name
  • E-mail address
  • IP-address
  • Gender
  • Information about your behavior on this website
  • Internet browser and device used

1.3 Special and/or sensitive personal information that HSO processes

Our website and or service does not have the intention to collect information of website visitors that are younger than 16. Unless they have permission from a parent or a guardian. However, HSO cannot verify if a website visitor is older than 16. Therefore we recommend parents to be involved with the online activities of their children to prevent that information of children will be collected without parental consent. If you are convinced that HSO collected personal information of a minor without the needed consent, please contact us through and we will delete that information.

1.4 With which purpose and based on which basis does HSO process personal information

HSO processes your personal information for one or more of the following purposes:

  • Sending the HSO newsletter
  • Being able to call or e-mail you if this is necessary to be able to perform our services
  • To inform you of changes concerning our services or the products we offer
  • HSO analyses your behavior on the website to improve your website experience and to offer you the information and services that you are interested in

1.5 Automated decision-making

HSO does not use automated decision-making to make decisions about subjects that can have a significant impact on individuals. These are decisions that are taken by computer programs or computer systems, without a person (an employee of HSO, for example) that supervises the decisions being made.

1.6 How long does HSO store personal information

HSO does not store your information any longer than needed to realise the purposes for which it the data was collected. Due to the fact that the sales cycle of the services and/or products that HSO offers can easily take between 2 to 4 years to complete means that historical data is very important to our business. For this reason, your information will be put on inactive after 3 years of the last interaction and will be deleted after the 4th year.

1.7 Sharing your personal information with third parties

HSO does not sell your personal information. HSO only shares your information if this is necessary for the execution of our agreement with you or in order to comply with a legal obligation. HSO also holds processing agreements with organisations that process your information to ensure the same level of security and confidentiality. HSO shall remain responsible for these processing operations.

1.8 Cookies or likewise technologies that HSO uses

HSO uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, table or smartphone on your first visit to this website. HSO uses cookies with a purely technical functionality. These ensure that the website works properly and that your preferred settings, for example, are remembered. These cookies are also used to make the website work properly and to be able to optimise it. In addition, HSO also places cookies that track your browsing behavior so that HSO can provide customised content and advertising.

When you visited our website for the first time, you will have been informed about these cookies.

You can unsubscribe from cookies by setting your internet browser in such a way that it does not store cookies. In addition, you can also delete all information previously stored through your browser’s settings. This is how you can manage the aforementioned for the most popular browsers of this moment.

Internet Explorer
To prevent new cookies from being installed and to delete existing cookies:

To prevent new cookies from being installed:

To delete existing cookies:

Google Chrome
To prevent new cookies from being installed and delete existing cookies:

To prevent new cookies from being installed and delete existing cookies:

1.9 Accessing, modifying, deleting or moving your information

You have the right to access, correct or request the deletion of your personal data. In addition, you have the right to withdraw your possible consent to the processing of your personal data by HSO and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or to another organisation you have mentioned.

You can send a request for access, correction, deletion, or data transfer of your personal information or for the withdrawal of your consent or objection to the processing of your personal data to

In order to be sure that the request for inspection has been made by you, we ask you to send us a copy of your identity document with the request. In this copy, black out your passport photo, MRZ (machine readable zone), passport number and Social Security Number. This is to protect your privacy. We will respond to your request as soon as possible within four weeks.

1.10 How HSO secures your personal information

HSO takes the protection of your information seriously and has taken appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification by using the latest technologies. If you feel that your data is not secure or there are indications of misuse, please contact us via

1.11 Last modification date

This Privacy Policy has been last amended on 2 May 2018.