Factsheets & Reports

AI Retail Playbook 

The AI Retail Playbook outlines a new vision for digital-first, AI-powered retail that proactively and efficiently connects retail organisations to the diverse needs of their consumers. Created in partnership with leading technology provider Microsoft, PSFK’s report will help retailers and brands develop an AI-innovation strategy for enhanced customer relationships across multiple channels and devices.


Accelerating Digital Transformation With Technology

How Technology Can Bridge The Divides That Can Hinder A Digital Strategy

Microsoft recently commissioned Forrester Consulting to better understand how enterprises across the globe are pursuing digital strategies. This global study focuses on the outcomes they sought, the challenges they faced, and the improvements they are realizing. More specifically, this study highlights the role that technology (CRM, ERP, business intelligence and productivity) has played in accelerating digital transformation efforts. 

Download the Forrester report Accelerating Digital Transformation with Technology 

The Rise of CRM and How it's Transforming Manufacturing Businesses

Customer loyalty pays dividends. A recent survey conducted by Marketing Charts found the best way to create customer loyalty is to provide exceptional service; 24/7. This whitepaper takes a look at how a CRM system can do just that for Manufacturers. that the 


Download the HSO CRM for Manufacturing Whitepaper

AX - Microsoft Dynamics CRM ERP Software From HSO

Microsoft Dynamics AX datasheet for manufacturing organisations.

Microsoft Dynamics AX, a comprehensive solution for managing discrete, process, and lean manufacturing. Meet the specifics needs of your business, react swiftly to industry change, familiarise your user experience.

Download the Microsoft Dynamics AX 2012 for manufacturing datasheet

Microsoft Dynamics in Retail datasheet

Microsoft Dynamics AX for Retail Fashion & Luxury Goods datasheet

In the modern day world, consumers have high expectations and are demanding expect relevant, targeted and immersive experiences whenever they interact with any of your sales channels. This datasheet will give you an overview of Microsoft Dynamics AX for Retail Fashion and Luxury Goods explaining the functionality of the new retail operating model.

Download the Microsoft Dynamics AX for Retail Fashion & Luxury Goods datasheet

Microsoft Dynamics AX for Retail

Today’s retail landscape offers unprecedented opportunities alongside some daunting challenges. Economic factors, the increasing choice in products and shopping formats, and unparalleled access to information are fuelling today’s empowered shoppers, who expect more from their retail experience.

Read more about Microsoft Dynamics AX for Retail

Microsoft Dynamics CRM 2015 Brochure

This document highlights the capabilities in Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM Online (2015 Update), Microsoft Dynamics Marketing (2015 Update) and Microsoft Social Listening (2014 R2) that will further our customers’ abilities to deliver amazing customer experiences. With a commitment to an agile release cycle, there are currently several releases in planning and development.

Read more of our Microsoft Dynamics CRM 2015 Brochure

Microsoft Dynamics CRM Productivity Guide

Microsoft Dynamics CRM Productivity offers a suite of high quality customer relationship management tools and premier services to empower your service initiatives and easily manage customer data, making the sales job easier with a 360 view of all the customer and prospect activities.

Read more of our Microsoft Dynamics CRM Productivity Guide