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Field Service Management. How IoT can Reduce Costs & Increase Efficiency

Field Service Management IoT

It’s a widely-held opinion that cutting costs will greatly reduce the level of service an organisation can deliver – and with it the customer’s experience. IoT is helping turn the tables though, and organisations that are making the most of emerging IoT technology are discovering that they can improve both profitability and their customer relationships. Read more

5 benefits of providing an omni-channel retail experience

It makes common sense that customers want to be provided with the most convenient and enjoyable retail experience possible. In fact, an overwhelming 89% of consumers think retailers should let them shop for products in the most convenient manner for them1. Read more

A single version of the truth for retailers

A single version of the truth for retailers

A common theme when talking to retailers is how can they attain a single version of the truth across their organisation. Whether it’s marketing, retail, buying & merchandising, supply chain or customer support teams – each department needs to see the version of the truth that’s relevant to them. Read more

HSO Advance 2017

HSO customer Advance 2017

We have received some wonderful feedback following the release of the HSO Customer Day – HSO Advance 2017 Agenda, and we have acted on your feedback. Read more

3-year growth high for UK manufacturing eases Brexit fears

3-year growth high for UK manufacturing eases Brexit fears

The UK manufacturing industry has helped calm early worries over Brexit by recording the fastest growth figures in three years, according to the Markit/CIPS UK Manufacturing PMI report*. With strong demand both natively and from clients overseas in North America, Europe, Africa and Brazil, many UK factories have accelerated production and employed extra personnel in the wake of the most significant rise in new business since the beginning of 2014. Read more

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