It is vital for project and service driven organisations to keep tight control over the costs. To achieve this, they need real-time insight into the progress of a project, its budget consumption and the resources it uses.
Service Industry management with Microsoft Dynamics AX
Microsoft Dynamics AX integrates all relevant processes within the organisation, including finance, project control, purchasing, human resources and customer relationship management, as well as billable hours and budget administration. All information is immediately available, enabling you to carry out the detailed analysis and adjustments that ensure business agility.
For Technical Service Providers, we’ve extended Europe’s best selling ERP software with a calculation module, purchase to pay, graphical planning, mobile field service support and much more.
Find Next Generation ERP
The best organisations move even beyond scheduling the right technician for a job. They have looked to become more preventive and predictive in service as opposed to previous break/fix structures. This pro-active service not only prevents more assets from breaking down, it also shows the customer that they are important.
The customer relationship does not end with responding to a customer problem. Resolution is imperative in meeting Service Level Agreements (SLA’s) with customers and maintaining a healthy partnership.
As the importance of service continues to rise, the industry is proving itself as a potential profit maker that has huge impact on customer experience and satisfaction. Speak to HSO now to learn more.