Timber Merchants

Microsoft Dynamics 365: ERP and CRM for Timber Merchants

Today’s wholesale organisations are transforming themselves from traditional trading companies into customer service-oriented distribution businesses.

As customers demand lower prices and shorter delivery times, there is an increasing need for close collaborate with partners in the supply chain. Microsoft Dynamics 365 helps timber merchants meet these challenge and keep abreast of the current marketplace. 

The benefits of Microsoft Dynamics 365 for your timber business 

With Microsoft Dynamics 365, you can monitor the performance of your timber supply business to gain accurate, real time insights. Key performance indicators provide an overview of sales, margin data, stock levels and supplier relationships.

Microsoft Dynamics 365 gives you the tools to review your business requirements and processes. It delivers relevant information on how you can improve your business such as adopting flexible pricing plans that allow you to alter prices for different product ranges. 

Supply chain support for better customer service

Microsoft Dynamics 365 lets you view your whole supply chain from initial source through to purchasing and imports. It also gives you control and visibility throughout the sales process and helps improve customer service by providing:

  • Instant access to information
  • Management of Timber Tallies
  • Tracking of customer purchase history
  • Information on margins, orders, refunds and credits

This information enables your staff to respond to customer needs and provide better, more comprehensive services. 


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