Builders Merchants

Microsoft Dynamics 365: ERP and CRM for Builders Merchants

The pressure is on for Builders Merchant organisations to transform themselves from traditional trading companies into service-oriented distribution businesses. In the building trade it is all about the customer service and the relationships, as well as providing the best value in the marketplace.

As customers demand lower prices, faster delivery times and a more flexible multi-channel service, as a building supplies businesses you need to be able to collaborate and communicate efficiently with your partners in the chain.

Microsoft Dynamics 365 supports your entire sales cycle, starting with the initial enquiry through to quotation and order placement. It incorporates management information, analysis and reporting tools to help you track your progress.

Designed to provide a fast return on your investment and deliver long-term benefits, Microsoft Dynamics 365 has advanced integrated functionality to meet the specific distribution needs of your business.

The benefits of Microsoft Dynamics 365 for your building supplies business 

With the combined power of Dynamics AX ERP and Dynamics CRM, Microsoft Dynamics 365 offers modules for particular roles and areas of responsibility. Customised views can display: 

  • Combine Rental & Trade counter services
  • Key performance indicators
  • Customer specific pricing at till point
  • Tasks for follow up
  • Low margin sales alerts
  • Manage eavyside and lightside stock
  • Manage back order and specials

Business intelligence gives individuals or departments access to secure, centralised data at the level they need to perform their roles effectively. And the sales order processing screen can provide you with comprehensive real-time information to complete sales efficiently.

Microsoft Dynamics 365 has the functionality to manage and record information, effectively generating opportunities to review and improve service and deliver better customer campaigns.


Discover how you can transform your Builders Merchant business with Microsoft Dynamics 365 and HSO. 

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