More than 150 customers worldwide rely on HSO Service Management for Microsoft Dynamics AX to support their Field service business processes.
Introducing HSO’s Mobile Field Service integrated with Service Management can increase customer satisfaction, grow incremental revenue and increase profitability.
- View work orders
- Start and stop work orders
- Navigate to customer location/s
- Adding materials and return hours
At the same time service engineers have direct access to all the data they need to perform the job; service objects, resources, service contracts and logistics.
HIGHER SERVICE LEVELS
HSO understands your need to streamline operations when faced with increased competition and cost-cutting initiatives. We realise that to remain competitive differentiation you must accomplish more with less staff while your customers continue to demand higher service levels. The need for enhanced mobile field service productivity has never been greater. Based on our experience in operating within Field Service environments globally, we have been able to create a solution that meets the changing needs of our customers worldwide.
Today, we are proud to offer HSO Field Service, a mobile platform that enables enterprises to optimise the operations of field service personnel.
Mobile Field Service provides mobile workers with timely access to context-based information relating to orders, customers, assets and inventory via wireless communication. Your field workers can interact seamlessly with the systems and experts in the back office of your enterprise. And key personnel in the office will always know where your mobile workers are and what they are doing – so your customers can be kept informed too.
SIGNIFICANT COST SAVINGS
With our solution, you will quickly realise significant operational cost savings. Your field workforce will be more productive, your customers will be more satisfied, and your bottom line will see the difference. That is what we call enterprise mobility. Mobile Field Service successfully closes the loop between field workers, HSO Service Management for Microsoft Dynamics AX and your customers. We mobilise your core business processes to give field personnel and office-based workers real-time access to enterprise systems whether they work on a desktop terminal or a mobile computing device. This allows personnel – regardless of location – to share critical information relating to customers, orders, assets and inventory. As a result, your field workers arrive at the customer location on time with the right equipment and information to complete their jobs quickly and efficiently.
ONLINE AND OFFLINE CAPABILITIES
HSO Mobile Field Service support both off line and online capabilities:
Agenda to view work orders-Start and stop work orders-Navigate to work location/s-Access to customer, service object and service contract and work order information-Adding used spare parts and other materials-Receipt customer signature for work order completion and confirmation-Adding service notes-Registering expenses and travel time
Mobile Field Service is fully integrated with the HSO Service Management module for Microsoft Dynamics AX.
BASIC SERVICE PROCESS
The following demonstrates a basic service management process.Service Management can be fully configured to meet the service process requirements of your organisation.