Retailers must operate in a fast and flexible manner to fulfil and offer engagement across the full breadth of platforms as part of a truly multi-channel retail offering.

Taking responsibility for this is critical for franchised businesses, with a need to meet both customer and franchisor requirements a pressing issue. Franchises may want to offer various promotions and discounts to customers, or make changes to satisfy demand, but this must be cleared by the parent company. Therefore, a fast, flexible approach to retail operations is the key to success.

By using Microsoft Dynamics AX and CRM, franchised retailers can connect with head office and customers to fulfil both their needs. By fitting seamlessly into the parent company’s supply-chain, franchises will be best placed to constantly replenish stock fast to always deliver to the shopper.

Let HSO empower your franchise retail channel in these ways:

-          Cross-channel - If the head office does it, so must the franchise; provide consistency between all shopping channels, be it online or in-store

-          Product management - receive new product information from head office and integrate within the business straight away to always remain at the forefront of customer demand

-          Shared supply chain - tap into the franchisors supply chain and become part of the same business by connecting supply chains to automate inventory deliveries

Talk to HSO about Microsoft Dynamics AX and CRM and how they can empower your retail franchise.

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