Microsoft Dynamics CRM allows you to create a first class experience for your customers. The smart Customer Relationship Management software brings people, data and processes together, capturing new opportunities across your business.
Microsoft CRM helps you streamline your sales processes, make the effectiveness of your marketing efforts insightful and provide an excellent service experience to your customers. One system for registration of 360 degree customer information and relevant insights. Microsoft Dynamics CRM is widely used as a stand-alone solution, but has now been incorporated as a module included in Dynamics 365
Gartner says, "Microsoft has a deep understanding of the market..." and highlights as a strength their ... "new machine-learning capabiilities for automated customer insights".