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Microsoft Dynamics 365 for Field Service

As the complexity of modern systems increases, field service is becoming more and more important and relevant. International studies have shown that service has a huge impact on customer satisfaction. A properly resolved service call raises customer loyalty and can even bring in additional sales. A poorly resolved or unresolved service call may cost you your reputation or, worse still, see you lose the customer who raised the call...

The question is how to get the right service agent, with the right knowledge and the right equipment, to the right place. This is all about the perfect alignment of contractual agreements, stock, and available capacity.

Anytime anywhere met microsoft dynamics 365 for field services

The solution

The Microsoft Dynamics 365 for Field Service app makes it easy to stay on top of all aspects of the field service process in your business, benefiting planners, engineers, and service managers alike.

The app offers features such as route optimisation, bid and tender management, timekeeping, insight into stock levels of spare parts, digital work order forms, customer portals, contracts, SLAs and RMAs. This cloud-based solution empowers you to keep exceeding your customers’ expectations by, for example, performing preventive maintenance based on predictable data (machine learning & IoT).

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The impact of smart industry on field service

This whitepaper covers the following topics:

  • Customer complaints
  • Field service planning
  • Up-to-date insight into scheduling
  • Transparent scheduling
  • Guaranteed subcontractor quality
  • Drawing up an optimised annual plan