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Download our Infographic | The Future of Field Service Management

Microsoft Dynamics 365 for Field Service

Microsoft Field Service & Equipment Management Software for your Industry

Customer satisfaction, team productivity and profitability are at the centre of any successful Field Service or Equipment Management organisation - and the bar for excellence is set high.

The question is how to get the right field technician, with the right knowledge and the right equipment, to the right place at the right time.

The solution? Microsoft Dynamics 365 for Field Service - powerful end-to-end field service software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefitting planners, technicians, and service managers alike.

Watch our on-demand webinar below to find out more.  


Discover how you can optimise your Field Service and Equipment Management operations with Microsoft Dynamics 365 and HSO. Contact our experts today to discuss your options.


Microsoft Dynamics 365

Delight your customers, improve resource, productivity and drive ROI

Optimise your Field Service & Equipment management operations with Microsoft Dynamics 365 for Field Service. 

The app offers features such as route optimisation, bid and tender management, timekeeping, insight into stock levels of spare parts, digital work order forms, customer portals, contracts, SLAs and RMAs. This cloud-based solution empowers you to keep exceeding your customers’ expectations by, for example, performing preventive maintenance based on predictable data (machine learning & IoT).

Read the Factsheet

Download the whitepaper

The impact of smart industry on field service

This whitepaper covers the following topics:

  • Customer complaints
  • Field service planning
  • Up-to-date insight into scheduling
  • Transparent scheduling
  • Guaranteed subcontractor quality
  • Drawing up an optimised annual plan

User Case Study

Silver Chain, one of the country’s largest providers of personal healthcare services, has implemented Dynamics 365 Field Services for its nursing staff to deliver essential care to patients across Australia. The platform built combines Dynamics 365 and field services management on mobile devices to provide a single source of truth of patient data. It means Silver Chain now has real-time patient reporting and has improved transparency of patient care.