Transform Customer Experiences and Accelerate Innovation in Professional Services
With clients demanding excellent service delivery and value, professional services organizations must strive to deliver top quality service while making good use of their resources and keeping tight control over costs. To achieve this, they need real-time insight into the progress of a project, budget and resources.
Accounting for every detail of a project or contract remains a huge challenge for professional service firms, particularly as projects become more complex. Poorly managed resources and budgets can turn what appeared to be profitable projects into a string of unfulfilled client expectations, extra work for employees, and less than anticipated profit margins.
HSO is the right partner to enable you to:
Optimize Service Delivery and maximize resource utilization
- Effectively manage your projects and optimize the use of your resources
- Align the entire organization with one platform to deliver on time and within budget
Streamline business support systems to successfully deliver your client projects
- Manage the complete lifecycle of your projects – from planning, project and contract intake, budget and progress management, resourcing, time and expense management and billing
- See all client interactions and understand resource availability during key decision -making phases
- Work from one source of truth in real time to make informed and timely business decisions
Modernize collaboration to make the right decisions at the right time
- Inter-departmental process and project integration and real-time insight enables you to manage your business proactively instead of reacting after it is too late
- Provide real-time visibility of important project and financial data to key stakeholders
Transform customer experiences Deepen client engagement by providing relationship transparency and intelligence
- Maintain a 360-degree view of your clients, relationships, pursuits, experience, and growth initiatives
- Build trust with customers through real-time collaboration
HSO delivers results
We partner with professional services organizations to navigate business challenges and drive improvements in business performance by leveraging the power of Microsoft technology. By modernizing business operations, adopting intelligent automation, delivering real-time performance insights and connecting the enterprise HSO can help you accelerate the impact of digital transformation.