Demo: Microsoft Solutions for Government Inspections - Part 1: Citizen Experience

Using the example of a siren requiring repair, this 4-part demo series tracks how your government can quickly, easily, and effectively approach addressing the problem - from the Citizen, to the 311 or Department Call Center, to the Resource Manager or Dispatch, to the Field Technicians.

In part 1 of this 4-part demo series, we showcase a low-code portal built using the Microsoft Power Platform that allows citizens to report issues to their local government. A virtual agent powered by artificial intelligence and machine learning assists citizens in reporting the issue, narrowing down the location and creating a case record automatically in the CRM or 311 system. The system then provides the details back to the citizen and asks for feedback through a survey. The demo highlights the ease of use and efficiency of this approach for both citizens and government support.

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