HSO teams with Microsoft to Build a Functional Lifecycle Services Solution (LCS) with Dynamics Software Service Management

Northbrook, IL and Veenendaal, Netherlands – April 28, 2015 – HSO & Dynamics Software are pleased to announce that HSO has teamed with Microsoft to develop a solution, building out the business processes of Dynamics Software’s Service Management within Microsoft Dynamics Lifecycle Services (LCS) framework.

HSO, is a global provider of enterprise business solutions for the service, manufacturing, distribution, rental, and omni-channel retail industries. Dynamics Software delivers proven vertical and industry-focused solutions integrated in Microsoft Dynamics® AX, CRM and solutions using Office 365, SharePoint and Azure and premium services. Working with Microsoft, HSO has developed an enhanced solution using Service Management; a part of the Dynamics Service solution from Dynamics Software, providing customers with additional capability, simplicity and standardization.

“By combining our Lifecycle Services (LCS) with HSO and Dynamics Software’s pre-defined business processes and implementation content, we are able to deliver fast and repeatable implementations, enabling turn-key Service management Solutions for our customers” said Sri Srinivasan, Microsoft’s General Manager Business Solution Platform. “The new tool set provides not only a standardized implementation project but also the flexibility to deploy a variety of core configurations based on the specific needs of the customer with predictability, speed and agility.”

The LCS Business Process Modeler tool has various process models, Visio flows and Task Recorder videos, showing exactly how Dynamics Software Service Management functions, thus accelerating the traditional Discovery, Evaluation and Analysis phases of a project. This approach provides significant advantages by enabling customers to visualize the core processes that result in an increased understanding of their business processes rather than a list of feature/functions. 

Additionally, the implementation process is accelerated by deploying a pre-configured solution for customers using Microsoft’s Azure platform.  The ability to have a fully functional environment ready for master data reduces the time needed to develop a Proof of Concept and/or a Conference room pilot.   

“HSO is excited to team with Microsoft on this important initiative.  It is a key goal of HSO to reduce time to value for our customers, enable closer collaboration, and provide a more process based solution, decreasing implementation time and effort, said Brad Dennison, Managing Director in North America for HSO.”

“We are very pleased to have Dynamics Software Service Management included in the Microsoft Dynamics Lifecycle Services Platform. With this inclusion, it becomes easier for customers to get started as they do not have to have the software installed separately”, added Eric Veldkamp, Executive Director Sales & Marketing for Dynamics Software, “or go through the process of setting up master data, before they can start using the system, and they have the workflows to guide them through their processes.“

For more information about the LCS Solution for Service Management, please contact HSO or Dynamics Software or visit http://azure.microsoft.com/en-us/marketplace/

About HSO

HSO is a leading global provider of innovative enterprise business solutions. With over 25 years of proven industry experience, HSO’s services and solutions enable organizations to optimize their operations, maximizing flexibility, automate processes, increase revenue and respond quickly to changing market demands. HSO provides superior 24x7 customer support and commitment to continuing solution evolvement.  HSO is a member of Microsoft Dynamics Inner Circle and was recognized as the Microsoft ERP Partner of the Year 2014. To learn more about HSO, visit www.hso.com

About Dynamics Software

Dynamics Software offers powerful vertical and industry-focused solutions integrated in Microsoft Dynamics® AX and CRM and solutions using Office 365, SharePoint and Azure supported by premium services from our highly experienced industry and domain experts. Our solutions are sold, implemented & supported worldwide through our industry experts, premier partners as well as selected Sales and Certified Value Added Resellers. Dynamic Software’s outstanding dedication to customer satisfaction through the delivery of innovative business solutions saw us being named to 2014 Microsoft Dynamics Presidents Club. For more information visit www.dynamicssoftware.com.

Media Contact:

HSO North America
Heidi Kovacs
Marketing Director
Email: hkovacs@hso.com
Phone: (949) 933-2703


Dynamics Software
Monisha Ghosh
Director Marketing & Communications
Phone: +31 646 811 261

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