BlueCielo ECM Solutions is a worldwide Engineering Information Management and Asset Lifecycle Information Management software supplier. The company wanted to improve customer experience by implementing a Self-Service Center.
The new BlueCielo Self-Service Center provides customers with easy access to information to help drive the success of its EIM-system ‘BlueCielo Meridian’ within the organisation. The Self-Service Center gives insight into contracts and authorisations, access to product information, training materials and helpdesk support. BlueCielo partners also have additional functionality such as creating accounts, contacts, opportunities, quotes and call management of support calls for all their customers.
The Self-Service Center, which is based on the Microsoft CRM Portal, has a much better user interface, simplified access (thanks to single sign-on), extended functionality and improved information resources compared to the old portal. This allows BlueCielo to offer users a broader knowledge of its product and to increase brand recognition amongst business users.
Edwin van Dijk, Global Marketing Director at BlueCielo: “We have achieved great results working with HSO in going live with this solution. Users are very enthusiastic and have given the portal an average score of 8 out of 10. In using the Self-Service Center with BlueCielo Meridian we are able to help our partners, customers and users to become more successful. Since the portal is connected to our CRM application, good CRM-knowledge was essential during development. HSO not only delivered this knowledge but also structure, enthusiasm and a solution-minded approach. Now that the system is being used successfully we plan to measure usage, offer more functionality and information, and execute the implementation of these many options in a second version in January 2017.”
“The need for self-service and self-control plays a role in all markets, B2C and B2B,” according to Hein Jochems, Microsoft Dynamics CRM Consultant at HSO. “Thanks to the Self-Service Center, BlueCielo is fulfilling this need and giving its customers and partners control of training, support, service and information. The large amount of diverse functionality in the portal is solely focused on the user. This definitely has contributed to the speedy adoption of the BlueCielo portal by users.”
BlueCielo provides solutions to manage engineering information throughout the asset lifecycle. BlueCielo Meridian software connects maintenance and engineering, supports concurrent plant modifications and improves data handover.
BlueCielo Engineering Information Management (EIM) and Asset Lifecycle Information Management (ALIM) solutions provide a single point of truth for asset-related data to ensure that accurate, up-to-date information is always easily accessible. BlueCielo's solutions reduce costs, improve efficiency and increase data quality; enabling customers to maximise profitability and demonstrate regulatory compliance by measurably reducing risk.
BlueCielo is headquartered in The Netherlands and has offices across the United States, Brazil and Europe, as well as an international network of partners that ensure local service and support for BlueCielo Meridian software. BlueCielo is an official partner of Autodesk, IBM, Microsoft, SolidWorks, Oracle and SAP. For more information, visit www.bluecieloecm.com