By connecting employees to their data and applications wherever they are, whenever they need it, the cloud has revolutionized many industries. And no industry is better suited to taking maximum advantage of this technology than field services.
Managing your service operations when field teams are on the road at client sites can be challenging. With people always on the go, field service logistics can be a nightmare to manage effectively and efficiently.
Here are five ways that the cloud can help your field service operations be more profitable:
1. Predictive maintenance
Predictive maintenance evaluates the condition of equipment by performing scheduled or continuous monitoring. The objective is to carry out maintenance at the most cost-effective time, essentially before equipment begins to decline in performance.
Predictive maintenance saves the customer money on repairs and means that equipment should rarely be out of action. A happier and more satisfied client means a more profitable service.
2. Reactive scheduling
Reactive scheduling takes the guess work out of field services operations by analyzing priorities, locations and behaviors to generate reactive plans. Issues can be communicated quickly and schedules can be amended in real-time. This means appointments can be sorted by importance, urgency and location. It can also help narrow the appointment window for your customers (i.e. "your engineer will be with you between 9 and 6") as GPS and live updates allow for much more precise scheduling of appointments.
By carefully monitoring the data that your machines generate, you can determine ways they can be better operated by end-users who may not have the experience and expertise that you do.
These data-driven insights enable you to find new alternatives that are more cost-effective or offer higher performance levels. Simply put, you maximize the desired elements and minimize undesirable ones, providing extra service value that can be sold to your client.
4. Better client communication
Clients can now log problems in real-time thanks to the rise of cloud-based messaging apps like WhatsApp. Being able to communicate directly helps cut down on the frequency of a second call-out being required – as the main reason for second call-outs tends to be due to a lack of information or incorrect resources on-site.
Photos and videos can be transmitted at the touch of a button, allowing field service operatives to seek expert opinions on what they’re looking at while they’re still on site.
5. Self-service training
Web-based applications give employees the power to maintain and repair your products wherever they are. Self-service training means they can literally learn on the job as all the information they need is at their fingertips, wherever they’re located.
You also have the option of making your training collateral available to customers for a monthly subscription. In this way, they can take control of maintaining their own equipment.
Field service operations have never been more lucrative, thanks to these time and cost saving technologies. Across all field services sectors, they are changing the way businesses work. You may already be using some, if not all, of these technologies. If you’re not, you could soon find yourself being outpaced by your competitors.
Interested in learning more? Join our upcoming webinar to understand how your field service operations can thrive in a cloud-based environment.