Did you know 90% of customers would recommend an organisation after interacting with them on social but 56% of customer tweets to companies are ignored?
An out of the box feature of Microsoft Dynamics CRM, social listening enables organisations to close that gap and reap the rewards of positive customer engagement.
Microsoft Social Listening puts social tools in the hands of your sales, marketing, and service teams—helping them connect on social media with your customers, prospects, and partners, right within Microsoft Dynamics CRM.
1) Targeted conversations, increased value
2) Generate prospects and drive sales
3) Manage engagements and feedback
4) Identify advocates and thought leaders
5) Monitor the competition
6) Embrace product and service feedback