In order to meet customer demands with the field service organisation, firms must ensure that the right technician gets in front of the customer at the right time and the right parts to ensure the end result of issue resolution.
The best organisations move even beyond scheduling the right technician for a job. They have looked to become more preventive and predictive in field service as opposed to previous break/fix structures. Proactive service not only prevents more assets from breaking down, it also shows the customer that they are important.
Maintenance management technology that tracks work orders, prioritises service requests and gives full visibility on customer and repair information helps enable a successful maintenance company.
In this 45-minute webinar, we'll explore:
- Trends in Maintenance Management
- Challenges within Maintenance planning & management
- An introduction to Dynamics Software Maintenance Management
- A demonstration of the highlights & key features of Dynamics Software Maintenance Management
- Customer case
- An 'Open to the audience' Q&A session at the end of the webinar
HSO’s connected field service solutions are built on the Microsoft Dynamics platform, featuring added capability and robust functionality from our in-house, vertical-specific software. Our deep expertise and decades of experience with Microsoft Dynamics allow our integrated solutions to meet the demands of field service organisations across the globe.
Discover how connected field service can help you master the service call, improve your first-time-right percentage and improve results for your organisation.
DATE & TIME:
Thursday, April 12 - 8:00 AM PST/ 11:00 AM EST / 04:00 PM GMT