James Nightingale - Head of CRM
“There are many new worthwhile and important capabilities being introduced for all companies in the new Spring Wave of Microsoft CRM 2016”, says James Nightingale, Head of CRM at HSO Group. “Companies now have the ability to schedule, manage and deliver on-site service whether it be a Field Technician supporting multiple customers on a single day or complex multi-day projects. Field Service functionality in CRM matches the requirements for service calls with the available resources and end-to-end processes span from case management through to work order completion. In fact the full process of self assisted and on-site service is supported in the latest edition and Microsoft is the only vendor in the marketplace to do this”.
There is also a unique way to obtain assistance, perform tasks and access information through Community Engagement using portal solutions. Portal capabilities enable organisations to better connect with their customers, partners and employees and provide these groups with a streamlined way to access information using the same data and processes accessed by traditional CRM users. Microsoft are even delivering their new CRM Roadmap powered by Dynamics CRM Online 2016 and the new portal capabilities.
Management of customer relationships goes beyond your practical knowledge of former interactions and communications. With Social Listening in CRM 2016 you can get an overview of the influence of your customers’ and prospects’ influence on your organization. Acquire and filter market information from billions of social media interactions, blogs, YouTube video’s, every day.
Watch the video on the CRM 2016 Spring Wave features and don’t forget to join the HSO CRM 2016 Spring Wave webinar on 12th May to find out how to transform your business with these great new capabilities.