With ambitious growth plans, Domino’s recognises the need to harness the power of technology and to ensure its core systems are supported and available every minute of the day.
Domino’s was looking to appoint a potential partner, whose expertise would maximise the efficiency and effectiveness of the service provision for Microsoft Dynamics AX to the business; it sought a more flexible and adaptable service that meets the needs of the business on a 24 hour, 365 days a year operation.
“The Dynamics AX platform is critical to Domino’s success now and in the future so it is vital we have a Support partner who understands our business and can move at the same pace with us” said Barry Wiech, CIO, Domino’s. “During our extensive selection process, HSO showed us that they are a great fit and more than up for the challenge.
“Jane Hawthorn, ERP Manager, Domino’s, added: “We were impressed by the quality of HSO’s proactive support approach and team; their depth of expertise and willingness to challenge really fits with the Domino’s culture and will certainly help us to drive ongoing, tangible operational benefits.”
HSO will primarily support Domino’s via its UK Customer Service operation; augmented by ‘out of hours’ support provided by HSO’s Global Managed Services (GMS) it ensures that the right support is on hand every hour of every day of the year.
“We are delighted to have the opportunity to work with an innovative, forward-looking organisation like Domino’s and to play our part in helping it to achieve its vision of successful growth,” said Mike Singleton, Client Engagement Director, HSO. “Domino’s is an iconic brand and we look forward to building a sustained, long-term relationship, which will deliver mutual value long into the future.”
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