Previously, access to Managed Services outside of normal business hours was focused on system down incident escalation or pre-arranged standby services. The existing support service capabilities have been extended with the introduction of a 24/7 proactive global Central Service Desk offering, available whenever customers need access to the service.
In recent years, HSO has seen a large increase in the number of international customers it supports, with users across the world requiring access to support services no matter the time or day. HSO continues to provide high quality, relevant and proactive support to its customers with the expansion of these services.
The introduction of a dedicated 24/7 support team also benefits those customers requiring a single point of co-ordination and response, eliminating inefficiencies associated with incident handling between operations. The Central Service Desk operation will offer a range of complimentary support services including assistance with the rolling out of new software releases and the provision of proactive and corrective incident support.
These new services are available for HSO’s full portfolio of solutions, including Microsoft Dynamics AX, Microsoft Dynamics CRM, Office 365 and BI solutions.