5 ways cloud enables more profitable field services

By connecting employees to their data and applications wherever they are, whenever they need it, the cloud has revolutionised many industries. And no industry is better suited to taking maximum advantage of this technology than field services.

Managing your operatives when they’re on the road or located at client sites can be challenging. With people always on the go, field service logistics can be a nightmare to manage effectively and efficiently.

Here are five ways that the cloud can help your field service operations be more profitable:

1.     Predictive maintenance

Predictive maintenance evaluates the condition of equipment by performing scheduled or continuous monitoring. The objective is to carry out maintenance at the most cost-effective time, essentially before equipment begins to decline in performance.

Predictive maintenance saves the customer money on repairs and means that equipment should rarely be out of action. A happier and more satisfied client means a more profitable service.

2.     Reactive scheduling

Reactive scheduling takes the guess work out of field services operations by analysing priorities, locations and behaviours to generate reactive plans. Critical failures can be communicated quickly to operatives and schedules amended in real-time without worrying they won’t be seen.

This means appointments can be sorted by importance, urgency and location. It also cuts down on vague timings ‘your engineer will be with you between 9 and 6’, GPS and live updates allow for much more precise scheduling of appointments.

3.     Optimisation-as-a-service

By carefully monitoring the data that your machines generate, you can constantly advise on ways they can be better operated by end-users who may not have the experience and expertise that you do.

These data-driven insights enable you to find new alternatives that are more cost-effective or offer higher performance levels. Simply put, you maximise the desired elements and minimise undesirable ones, providing extra service value that can be sold to your client.

4.     Better client communication

Clients can now log problems in real-time thanks to the rise of cloud-based messaging apps like WhatsApp. Being able to communicate directly helps cut down on the frequency of a second call-out being required – as the main reason for second call-outs tends to be due to a lack of information or incorrect resources on-site.

Photos and videos can be transmitted at the touch of a button, allowing field service operatives to seek expert opinions on what they’re looking at while they’re still on site.

5.     Self-service training

Web-based applications give employees the power to maintain and repair your products wherever they are. Self-service training means they can literally learn on the job as all the information they need is at their fingertips, wherever they’re located 

You also have the option of making your training collateral available to customers for a monthly subscription. In this way, they can take control of maintaining their own equipment.

Field services operations have never been more lucrative, thanks to these time and cost saving technologies. Across all field services sectors, they are changing the way businesses work.

You may already be using some, if not all, of these technologies. If you’re not, you could soon find yourself being outpaced by your competitors.

Who is HSO?

HSO is a Microsoft Gold Partner with over 25 years of experience in implementing Dynamics solutions. We’ve been named a member of the Inner Circle for Microsoft Dynamics partners for nine consecutive years.

Specialising in implementing, integrating, optimising and maintaining ERP and CRM solutions based on Microsoft Dynamics AX, Microsoft Dynamics CRM and Office 365, we’re ahead of the game when it comes to the introduction of Microsoft Dynamics 365.

Learn more at www.hso.com

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