With Microsoft rolling out the Wave 2 release of Dynamics 365 from 1st October, this webinar talks about some of the exciting new features that customers can look forward to seeing, as well as general improvements they have made to the platform.

Microsoft has invested heavily in the stability and usability of the Dynamics 365 platform, delivering even more value to its customers. These improvements are centered around the following themes:

  • Modern and simple – streamlining and simplifying key processes that help make users lives easier
  • Actionable intelligence – building optimised audiences and orchestrating effective communication strategies
  • Omni-channel – enabling customers to experience a seamless, personalised service as they switch across support channels
  • Ecosystem enablement – leveraging the power of the Microsoft ecosystem to increase the effectiveness of activities.