What's new in the Spring Release of Microsoft Dynamics 365 for Customer Engagement?
The enhancements to Microsoft Dynamics 365 applications in the April ’19 release include hundreds of new capabilities across Sales, Marketing, Customer Service, Portal, Field Service, Project Service Automation, F&O, Talent and Retail.
In this webinar, we will look at how to provide a better customer experience with the exciting new features and capabilities in Dynamics 365 for Customer Engagement.
- Microsoft Forms Pro – a brand new enterprise survey app
- Power Platform and AI – to help organisations transform customer service, sales and marketing functions
- Sales Insights – provides actionable insights to help business users to gather information based upon what consumers say, seek and feel about brands and products
- Customer experience – is also enhanced by AI and chat bots
- Intelligent insights and actions – to engage customers and build relationships
- Introduction of a consistent update schedule – for continuous improvement