BAM goes for service excellence with Dynamics Advanced Field Service
How do you keep an area of 800,000 m3 with over 17,000 assets, from climate installations and sliding doors to escalators and luggage belts, in top condition 24/7? In 2018, BAM Bouw en Techniek bv won the tender for the maintenance of Terminal 3 at Schiphol, thanks in part to their vision of connected field service. Anouk Schrauwen, IT Business Partner at BAM Bouw and Vastgoed Nederland bv, talks about this challenging assignment and the choice for Dynamics Advanced Field Service.
Anouk Schrauwen: “BAM wants to offer customers service excellence in combination with an innovative package of services and committed and motivated employees, to increase customer satisfaction and to build up long-term customer relationships. To achieve this ambition, we needed a field service platform that fully supports our strategy, covers all customer-related processes, and uses advanced digital technologies as much as possible. With that goal in mind, we started the project ‘UP! Field Service’: the implementation of a new field service platform that is data-driven and that makes ‘one way of working’ possible.”
A cloud-based, future-proof field service platform
Dynamics 365 for Sales was already present at BAM. HSO was selected to implement Microsoft Dynamics 365 for Field Service with Dynamics Advanced Field Service running on top. Anouk: “We chose HSO because of their proven track record in the field of field service in the construction and construction sector. In particular, we were looking for a solution that would be more flexible than the tool we had. A field service platform that uses IoT and is future-proof. The HSO solution fitted in best with our processes. “