Introducing Dynamics Mobile Service Management

Operational excellence and customer satisfaction are vital in service organizations to maintain a competitive advantage.

In today’s market, you need to accomplish more with less staff, while customers continue to demand higher service levels.

Dynamics Mobile Service Management is based on a mobile platform that enables enterprises to optimize the operations of service engineers through a unique integration of mobile workforce automation and a rich service management solution.

Your field workers can interact seamlessly with the systems and experts in the back office of your enterprise. Key personnel in the office will always know where your mobile workers are and what they are doing, so you can prioritize the work. All relevant object information can be viewed on the mobile device with direct access to object equipment information and history.

Dynamics Mobile Service Management is available for Microsoft Dynamics AX 2012 using Dynamics Service Management.



Enterprise mobility

that reduces costs while enjoying a best-in-class performance


Rapid implementation & adaptation

because of the pre-configuration of business needs


Work order completion

per day increased


Quicker repair

of equipment than ever before and increased production efficiency

Increase Service Efficiency

Dynamics Mobile Service Management successfully closes the loop between service engineers, Dynamics Service Management and your customers. We mobilize your core service business processes to give ambulant personnel and office-based workers real-time access to enterprise systems whether they work on a laptop or a mobile device. This allows personnel, regardless of location, to share critical information relating to customers, objects, contracts and service tasks.

Mobile Integration

When your service engineer is assigned to do some work, a service call and task are created. Service tasks combine items, hours and work specifications into one flow on the mobile device. The complete cycle of the service task can be completed in one logical flow. The process starts with accepting the service task. Before starting or once started, the engineer can review work instructions and safety precautions, he can perform the actual work and can register the consumed spare parts, and his spent hours can be allocated to the task.

Planning & Scheduling

Balancing between priority and urgency is one of the biggest challenges for service planners. Dynamics Mobile Service Management can suggest a resource, based on the object (location management) and event code (skills management) settings you have entered into the system. Your planner first determines what kind of resources are necessary for solving the service request. This, together with the available capacity & inventory levels, will help the service planner to send the right resource to the right job, increasing the first-time-right percentage and improving the ratio between the preventive and corrective or breakdown service.

Read more?

Access all our factsheets with extended information including high-resolution screens.

Access all Factsheets

Related items