In today’s competitive market, it is more important than ever to stay focused on customer satisfaction. Your equipment rental organization should always keep in mind that customer perception of your service is a reality. What’s more, it is easier to keep a current customer happy than to attract a new one. So , it’s imperative that service and rental companies focus on an amazing customer experience. This will not only result in your customer buying more, but their positive experience is also likely going to be relayed to someone else, and thus, attracting new customers in the process.

So how does a service company give an “amazing experience”? There are two key ways:

  1. Give the customer all the information they want at the right time in the right place.
  2. Make the service process for a customer as quick and as comfortable as possible.

Customer Satisfaction in the Equipment Rental Industry

Equipment focused companies are increasingly investing in information technology to streamline and control their processes and deliver a better, faster service to customers.

To give customers all the information they are looking for, it is essential to share information about your product or fleet availability at the time they are making the request. It is equally important to have an order entry process that is quick, efficient and reliable. Dynamics Rental Management provides enhanced features which help provide that amazing experience. First, we have improved visibility of equipment availability. Second, the solution has a quick order entry feature that is available directly from a graphical planning board.

Graphical Planning

With Dynamics Graphical Planning and Scheduling, a user can easily create an availability overview. Users can simply filter on rental equipment attributes like make, category, on and off-rent date/time, warehouse, options and accessories. After applying the filters, the graphical planning board will show the equipment that meets the applied filter and will also tell the user if the equipment is available or not.

The graphical planning board can also display the availability from multiple warehouses, and this increases the likelihood of being able to rent the required equipment.

Quick Order Entry

In Dynamics Rental Management, there is also a Quick Order Entry available as a feature to the graphical planning board. This feature enables you to quickly create a new rental order directly from the planning board. You can easily apply filters to search for equipment, select the applicable equipment and instantly create the rental order. This way of working will reduce the number of steps to create a rental order which will enhance the customer experience.

Availability check online level

Dynamics Rental Management additionally offers the ability to perform availability checks during the creation of a rental order or rental quotation. The user has two options to do this:

  1. Check availability for a line or all lines – For each line, the system displays if the equipment is available or not.
  2. Availability planning – The graphical availability planner will open pre-filtered on the items which were entered on the rental or quotation line. The user then has the option to add specific equipment to the rental order or quotation.

The Ultimate Goal: Customer Satisfaction

As you can see, by giving customers all the information they are looking for at the right time in the right place, their overall satisfaction and customer experience will be exceptional.