BAM delivers service excellence with its new Field Service platform

How do you keep an area that is 800,000 m2, including over 17,000 assets – from climate control installations and sliding doors, to escalators and baggage conveyors – operating at peak performance around the clock?

In 2018 BAM Bouw en Techniek was awarded the tender for the maintenance of Terminal 3 at Schiphol Airport, Amsterdam, not least due to their vision for connected field service. Anouk Schrauwen, IT Business Partner at BAM Construction and Engineering, Netherlands, describes this challenging project and why they decided to use HSO’s field service solution.

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