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Product Blackbelt Consultant

Amsterdam, NL
HSO Studio
Full-time

Présentation du rôle

The Product Blackbelt Consultant at HSO Studio serves as a senior functional advisor to HSO Project Delivery Business Units and acts as a point of escalation for Product Support for one or more assigned HSO Studio products. This pivotal role enhances product delivery capabilities and improves the efficiency of product implementations. Reporting to the Product Support Lead, the consultant works closely with Studio product teams and product support, providing mentorship and strategic guidance to delivery units.

As a customer-facing role, the Product Blackbelt Consultant is involved throughout the project lifecycle, ensuring the quality of project planning, mentoring delivery consultants, and supporting the definition and scoping of complex customizations. Additionally, the consultant provides implementation services to delivery teams for highly complex or strategically important projects. With deep functional expertise in both their product and relevant areas of D365, the consultant delivers high-quality consultative services across multiple global projects, ensuring consistent delivery excellence.

Role Responsibilities:


1. Delivery Business Unit Engagement:

  • Collaborate closely with HSO Delivery Teams to ensure successful implementation of assigned HSO Studio products.
  • Mentor and coach HSO Delivery Consultants, improving product knowledge and implementation capabilities.
  • Keep delivery business units informed about upcoming HSO Studio product enhancements.
  • Analyze and diagnose critical product implementation issues that affect project delivery targets.
  • Assist delivery teams in defining, scoping, and providing solutions for complex product customizations.
  • Participate in delivery unit project teams to implement assigned products for highly complex or strategically important projects

2. Product Support:

  • Provide product-specific training to HSO Business Unit Managed Services teams, enabling them to deliver Level 1 and 2 support to their customers.
  • Act as a senior escalation point for HSO Studio product support, offering deep product expertise to resolve support issues.
  • Manage and update assigned cases in the HSO Product Support ticketing system.


3. Product Development

  • Collaborate with HSO Studio product managers to represent delivery business unit feedback and identify potential product enhancements.
  • Assist with pre-release testing of HSO products and updates, as required.
  • Understand product roadmaps and communicate upcoming features and enhancements to relevant delivery teams.

Qualifications

  • Bachelor’s degree or equivalent
  • 5+ years of Microsoft partner experience
  • Proven experience senior functional consultancy in D365 family of products
  • Strong analytical skills and attention to detail
  • Excellent communication and collaboration abilities
  • Experience working with teams that are globally distributed
  • Willingness to travel between Europe, NA and India

Avantages et à propos de HSO

  • Competitive salary and benefits package
  • Opportunity to work with a talented and dynamic team
  • Professional growth and development opportunities

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Remplissez le formulaire ci-dessous, incluez votre curriculum vitae et nous vous contacterons sous peu.

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LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE

Pourquoi choisir HSO pour faire décoller votre carrière

Chez HSO, nous sommes fiers de travailler avec de grands comptes internationaux tout en étant à l'écoute de nos employés. Nous occupons une position unique pour vous permettre de transformer votre carrière sans sacrifier votre vie personnelle. Nous sommes également fiers d'investir à la fois dans nos employés et dans nos clients, en reconnaissant que l'évolution de vos connaissances et de vos talents est essentielle pour obtenir des résultats à la fois pour nos clients et pour votre carrière.

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    Collaborative

    Nous apprécions la culture du travail collaboratif et soutenons un modèle de travail hybride dans lequel nous agissons en équipe de manière flexible. Le travail en équipe nous permet non seulement de relever les défis, mais aussi de promouvoir le succès de chacun.

  • 2

    Ever-Evolving

    Nous croyons fermement en nos valeurs d’apprentissage et d’évolution continus. HSO s’engage en faveur du développement professionnel continu : de la formation et de la certification de ses consultants débutants à l’accompagnement de ses consultants seniors au cours des différentes phases de leur carrière et de leur parcours, et au gré des opportunités au sein de l’entreprise.

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    Nos valeurs et notre culture attirent les talents désireux de travailler avec des équipes performantes dans le monde entier. La collaboration avec les collègues et les clients experts dans leur domaine offre une occasion exceptionnelle de se perfectionner en permanence, d’approfondir ses connaissances et de développer ses compétences en vue d’accélérer ses apprentissages et sa progression de carrière. Si vous êtes déterminé à obtenir des résultats pour votre carrière et vos clients, vous serez en bonne compagnie.

  • 4

    Entrepreneurial

    Chez HSO, nous transformons les modes de travail et de fonctionnement des entreprises pour obtenir des résultats pour nos clients. Cela nécessite des technologies de pointe exceptionnelle, des connaissances, du talent, de la détermination et l’esprit d’entreprise. Notre culture et nos valeurs favorisent les mentalités entrepreneuriales et les attitudes d’écoute de l’avis d’autrui et de valorisation de chaque personnalité. Notre travail consiste à trouver des solutions. C’est pourquoi nous aimons travailler avec des personnes ouvertes à la nouveauté et prêtes à être des pionniers et à prendre des risques mesurés et calculés.

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