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Microsoft Dynamics 365 Customer Engagement/Service Consultant
We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 31 offices across the Americas, Europe, Australia and Asia.HSO is a Gold Certified partner since 2002 and since 2006 has been a part of the Microsoft Dynamics Inner Circle, a prestige reserved for just 1% of Microsoft partners worldwide. Within HSO you’ll work with Microsoft Dynamics 365, Azure cloud platform and our unique, industry-specific solutions.Key Responsibilities: Strategic Design of Customer Relationships: You'll act as an architect of customer relationships by supporting clients in designing and implementing Microsoft Dynamics 365 CRM solutions, specifically within customer service. Your goal is to highlight the added value of the platform and transform customer service practices; Creative Process Optimization: As a creative thinker, you not only analyze business processes, but also shape and optimize them. Your focus is on finding innovative ways to meet the individual requirements of our customers; Be the Customer Champion: Understand what makes each client tick and translate their specific requirements into powerful solutions with Dynamics 365 CRM. You’ll be the go-to expert, ensuring every solution not only meets but exceeds their expectations; Inspiration Through Training: Share your passion for Dynamics 365 CRM through training and workshops. You’ll empower clients to unlock the full potential of the platform, making them as enthusiastic about it as you are; Teamwork and Innovation: At HSO, we believe in the power of teamwork. You’ll work alongside interdisciplinary teams, combining expertise to craft tailor-made solutions and continuously develop best practices in Dynamics 365 CRM;