Typically, CIOs and IT managers within organisations spend their time constantly juggling resources, to ‘keep the lights on’ and ensure operations are running as best they can. Their capacity to add value to the business depends on systems working optimally, and the nightmares begin when this is disrupted. To find a solution, this blog posts addresses 5 biggest Dynamics support challenges and solutions to those challenges.

  1. Users quickly become frustrated

Today’s customers and employees expect to receive up-to-date information wherever they are in the world, anytime, on any device. In a global situation, it is a challenge to distribute technical and functional (process) knowledge and support around the globe. Even when it isn’t possible, customers still expect to receive help to rectify the issue immediately

  1. Operational performance suffers

As resources are redirected reactively to identify, manage and rectify damage to the business, other business critical tasks are left under-resourced, which will impact performance and revenues. Potential emergencies will go undetected and incur non-rectifiable costs.

  1. Innovation doesn’t happen

The need to keep existing applications and systems running eats up 80% of IT management time, leaving little left to focus on vital innovative business programs and digital transformation projects that will shape the future of the organisation.

  1. Management becomes too much

This lack of capacity to plan ahead, coupled with growing user numbers and applications, creates an ever more complicated IT landscape which is poorly integrated, reactively purchased and ultimately compromises user experience. Plus, with so much going on and evolving so fast, it’s increasingly difficult to stay compliant.

  1. Costs are harder to predict

Because IT solutions are reactive, and brought on board to solve specific, short-term issues, they don’t necessarily deliver the best value for money compared with a more long-term, strategic investment approach.

These various issues are common, recurring, and usually caused by a lack of suitable IT support infrastructure. This is because IT support is often locally based, and only available during standard working hours in the relevant time zone. When the team logs off, the support drops… and there is no 24/7 service

The other hindrance of local support is that there is simply not a broad enough range of resource, knowledge and skills to deal with the myriad of technical and product issues that arise from an organisation’s various departments. The burden therefore becomes too heavy to handle. Cloud solutions can alleviate this to some extent, but again require a deep understanding on the part of the support team.

One world – One Team

HSO Managed Services provides a comprehensive and credible solution to these critical issues. By offering dedicated support and application management services for HSO’s entire portfolio of Microsoft business applications – including Microsoft Dynamics 365, Dynamics AX, Dynamics CRM, BI, Office 365, and Azure – it gives you peace of mind that your solutions are looked after from the moment they’re deployed.

This blog post is an excerpt of our white paper, Answers to Your 5 Biggest Dynamics Support Challenges.