How to improve customer experience with AI driven tools

The power of AI-driven tools when it comes to customer experience.

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November 1


1:00 PM - 2:00 PM GMT







In this webinar,

HSO will detail, and demo, two approaches to help you overcome challenges in citizen service delivery.

  1. The groundwork.
  2. Managing service requests.

The first lays the groundwork. You will discover how the Dynamics 365 Government Accelerator gives you a platform on which to quickly build and deploy connected applications to get value fast. Next, we move on to managing service requests. Here we’ll demo Microsoft’s new AI-led virtual agent. You’ll discover how enhanced search capability breaks down silos, presenting a single version of individuals, enabling you to quickly respond to, and resolve requests.

Event is hosted by

  • Andy Venter - Head of Public Sector, HSO
  • Gary McEachran - Microsoft D365 CE Business Development, HSO

  • Herman Sadie - Technology Consultant, HSO

  • Samuel Smith - Cloud Solution Architect, HSO

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