Service excellence - exceed your customers' expectations
Learn how to use technology for improved customer service
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Achieve service excellence through smart and effective use of data and technology
Service excellence is an important theme in technical services, industry, manufacturing, wholesale and retail. You need exceed customer expectations to continue to thrive.
Having a system that is predictable and reliable is the key fulfilling to delivering customer's requests when they want it. This is how your business can achieve an extraordinarily high level of service.
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These manufacturing companies take the lead developing digital, business related services
What were the challenges, results and lessons learned from manufacturing companies when making the transition to a new business model, driven by digital services? These...
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Government in Transition: Reimagining public sector in the COVID-19 era
As the COVID-19 pandemic continues, government agencies are embracing technologies to empower their workforce to work from remote locations, engage...
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Why manufacturing companies have a data-advantage when developing digital services
How to grow as a technical manufacturing company, with digital services? That was the main question in the research project...
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